Audience: Entourage Marketing Agency (fictional) has transitioned to 100% remote so all employees outside of management will be taking this training.  Employees are located in different cities throughout North Carolina. They are between 25-50 years of age and vary in gender, expertise, and seniority at the company.

Business Problem: The company’s expectations for working from home need to be established. Since working remotely, there has been a noticeable decrease in productivity and quality of work. In some cases, employees are not meeting project deadlines resulting in low customer satisfaction and lost contracts. 

Solution: This training aims to increase employee productivity by 20% and will set the company’s expectations for working remotely at home. It will guide learners on how to build a functional remote work area, use a structured schedule to become more productive, and implement strategies for work and personal life balance. 

Highlights: This course includes triggers, interactions, knowledge checks, a final assessment, voice over narration, and a continuous scenario with real-life examples. 

Process: In developing this e-Learning course for Entourage Marketing Agency (fictional), a meticulous process was followed. It began with a needs analysis with SMEs to identify gaps and set learning goals, determining the best training modality. A detailed design document and storyboard were then created to outline the course, which was developed using Articulate Storyline, incorporating interactive scenario-based elements. After development, the course would be published and implemented according to the company's compliance requirements. The training's effectiveness would be evaluated using Kirkpatrick’s method of evaluation. The course includes a scenario-based assessment with a passing score of 80% and two knowledge checks. Three months post-implementation, a survey and supervisor interviews would assess the training's impact on employee confidence and performance.

Tools Used: Articulate Storyline 360, Pexels, Canva

Additional Deliverables:
Design Document | Storyboard | Job Aid

Audience: New and existing employees at T-Shirts for You (fictional) who fulfill customer orders for t-shirt printing and embroidery. They are already trained on the store’s product offerings and the necessary supplies needed to fulfill a particular shirt or embroidery order.

Business Problem: At T-Shirts for You (fictional), employees currently struggle with locating items needed to fulfill customer orders, often finding completed orders mixed within inventory. This inefficiency results in delays when customers arrive to pick up their orders, sometimes leading to orders being lost and must be remade. 

Solution: To address these challenges, management has introduced a new inventory management system aimed at streamlining order fulfillment. This initiative aims to reduce order turnaround time by 20%, thereby enhancing customer satisfaction. Furthermore, it is expected to boost employee performance and accuracy by 40%, ultimately improving overall operational efficiency. 

Highlights: This course includes interactive blocks, visuals, knowledge checks, and a scenario-based assessment at the end. 

Process: In developing this e-Learning course for T-Shirts for You (fictional), a systematic approach was adopted. It began with a needs analysis with SMEs to identify gaps and set learning goals, determining the best training modality. A detailed design document was created to specify the course structure. During development, these elements were transformed into engaging, memorable interactions for the learner, including real-life examples for practical knowledge. After development, the course would be published and implemented according to the company's compliance requirements. The training's effectiveness would be evaluated using Kirkpatrick’s method of evaluation. The course includes a scenario-based assessment with a passing score of 80% and two knowledge checks with custom feedback for deeper understanding. Three months post-implementation, management will be interviewed to compare pre- and post-training performance.

Tools Used: Articulate Rise 360, Pexels, Canva 

Additional Deliverables:
Design Document | Job Aid